Subject: Error in SouthAmerica chat app
From: "Ravi Parkash . Gupta" <[email-masked]>
To: Subir Chakma <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha dadu <[email-masked]>, admin <[email-masked]>
Date: Tue, 15 Sep 2015 13:28:43 +0530 (IST)

Hello sir, 

I faced error in SouthAmerica chat app, it automatically switched to "problem" status where it should be "online" status. Whenever it happens, chat option on SouthAmreica website gets disabled and if it happens when chat is going on, neither I can send my response to customer nor I can receive their reply. Attached is screenshot. 

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Thanks and Regards 
Ravi Prakash Gupta