Subject: LTK1221604483995X
From: Gelna Genosolango <[email-masked]>
To: subir <[email-masked]>
Date: Tue, 15 Sep 2015 07:18:54 +0530 (IST)

Hi Subir sir, 

LTK1221604483995X 

Already explained to cs that duty is calculated on CIF value and Tax is calculated basedon CIF + duty. But, cs is keeps on insisting thar it's only based on the product itself. He has provided a link and have advised him to get in touch with his local authorities directly or contact DHL AU. Still he didn't listen and reply that it is really based on the value of the item. He said on the FAQ, we stated that Shipments valued below AUD 1,000 (FOB) are given a duty and tax waiver. FOB - Freight on Board, as I've read online this means customs fees is calculated based on the value of the item only. Pls read cs email sir. 

Regards, 
Gelna