Subject: Agent's Feedback
From: Gelna Genosolango <[email-masked]>
To: subir <[email-masked]>
Date: Tue, 15 Sep 2015 05:59:19 +0530 (IST)

Hi Subir sir. 

These were the Feedbacks last Saturday. I don't know how to make an excel report. I was thinking to get help from Richard ( A-TL ) but he was not around last night. Kindly wait later tonight for the excel report. 

AGENTS FEEDBACK 

LTK1221604459719X 
0813-8081 
Technical Issue ( Order History is Blank ) 
Agent: Ravikant 

No need to escalate ticket to level 2. Agent just need to send another email to IT informing them that the issue is not fix still and cs needs a full order 
history in PDF format if we can't resolve it yet. And replied to cs that we will esca the issue again to IT. 

LTK1221604482403X 
0514-9591 
Unknown Suite 
Agent: Ravikant 

Escalation to level 2 is not needed here. Agent just need to request hub team to transfer the shipment from Unknown suite to cs suite if he's unable to 
transfer it from his end. 

LTK1221604475290X 
0736-6430 
Transfer Shipment 
Agent: Sameek 

Agent blindly forwarded a request to UK hub team to transfer a UK shipment from suite 0736-6430 to 0950-0125 which is a UK account. And that 
creates issue for releasing the shipment since the shipment is in the UK and the registered country is UK. The case is now being handled below: 

LTK1221604477040X 
0950-0125 
Agent: Sameek 

Since there's no option to release it from cs account, agent should have advised cs about the local UK to UK delivery. Escalation to level 2 is not really 
required here. 

Reagrds, 
Gelna