Subject: Ticket #ZFC8P: The chat was transferred to Sonny as Ricky's system was unresponsive.
From: <[email-masked]>
To: [email-masked]
Date: Fri, 11 Sep 2015 14:39:12 -0400

## New ticket ##
See this ticket in LiveChat: https://my.livechatinc.com/tickets/ZFC8P

Ticket subject: The chat was transferred to Sonny as Ricky&#x27;s system was unresponsive.

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Author: Visitor ([email-masked]) 
Date: Sat, 09/12/15 12:09 am
Message:
Chat transcript:
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Ricky (Fri, 9/11/2015, 11:43:03 pm Asia/Kolkata)
Hi, welcome to Ecocleen, is there anything I can help you with?

Visitor (Fri, 9/11/2015, 11:43:03 pm)
HI

Visitor (Fri, 9/11/2015, 11:43:23 pm)
I was looking at a franchise information

Sonny (Fri, 9/11/2015, 11:46:36 pm)
Ok, great. I&#x27;ll certainly see if I can help. Before going further may I ask your name so I know who I&#x27;m speaking with?

Visitor (Fri, 9/11/2015, 11:46:51 pm)
Amit Tayade

Sonny (Fri, 9/11/2015, 11:47:11 pm)
Thanks Amit. The investment level for an Ecocleen Franchise is £14,599 + VAT. Is this level of investment within your budget?

Visitor (Fri, 9/11/2015, 11:47:18 pm)
Yes

Sonny (Fri, 9/11/2015, 11:47:53 pm)
Great, and what are your timescales for starting a new business?

Visitor (Fri, 9/11/2015, 11:48:02 pm)
ASAP

Sonny (Fri, 9/11/2015, 11:48:27 pm)
Thanks. Could I ask if you&#x27;re considering a specific area?

Visitor (Fri, 9/11/2015, 11:48:32 pm)
Post evaluation of the opportunity

Visitor (Fri, 9/11/2015, 11:48:44 pm)
I am currently based in Bristol

Visitor (Fri, 9/11/2015, 11:49:05 pm)
But I am open to West Midlands, London or South East

Sonny (Fri, 9/11/2015, 11:49:17 pm)
Ok, brilliant, we can certainly help you. It&#x27;s best if I ask a member of our franchise team to give you a call to talk you through the next steps. May I take a contact number and email address please?

Visitor (Fri, 9/11/2015, 11:49:51 pm)
My mobile number is 07459695294 and my email id is [email-masked]

Sonny (Fri, 9/11/2015, 11:50:07 pm)
Thanks. When would it be convenient to call?

Visitor (Fri, 9/11/2015, 11:50:22 pm)
Anytime is fine

Sonny (Fri, 9/11/2015, 11:50:42 pm)
Perfect. I will pass that information on to a member of the franchise team. In the meantime would you like us to send out a prospectus?

Visitor (Fri, 9/11/2015, 11:50:54 pm)
Yes please

Sonny (Fri, 9/11/2015, 11:50:58 pm)
No problem, I just need to take your postal address please.

Visitor (Fri, 9/11/2015, 11:51:01 pm)
that would be great

Visitor (Fri, 9/11/2015, 11:51:37 pm)
Flat 308, Apartment 51.02, St. James Barton, Bristol BS1 3LY

Visitor (Fri, 9/11/2015, 11:51:51 pm)
You can email me the information as well

Sonny (Fri, 9/11/2015, 11:51:55 pm)
Great, thank you. Is there anything else I can help you with?

Visitor (Fri, 9/11/2015, 11:52:07 pm)
No, thanks

Visitor (Fri, 9/11/2015, 11:52:16 pm)
look forward to hear from you soon

Sonny (Fri, 9/11/2015, 11:52:34 pm)
Thanks. My Pleasure :)
Thanks very much for using the Ecocleen live chat. You can email this transcript to yourself via the button at the top of the chat window. Please feel free to leave a comment on your live chat experience after closing the chat window. Thanks again and goodbye.

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