Subject: BLX- Weekly Call update
From: Subir Chakma <[email-masked]>
To: "Ahmed Mohd" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, amitchatterjee <[email-masked]>, Amit Sharma <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, Jessica yan <[email-masked]>, Jupiter Wu <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mustafa Fouad. Serageldien" <[email-masked]>, "Ravikant Saini" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Subir Chakma" <
Date: Fri, 11 Sep 2015 22:02:39 +0530 (IST)

Hello, 

Had the routine weekly call with client and following is the summary/changes/feedback- 

Email to DHL Express US/UK- 
It has come to notice that DHL do not get the previous email in the email trail. Therefore, when you send a reminder email, please copy paste the previous email as well. 

Brazil-Economy Service- 
The economy service to Brazil is going live soon and will confirm once it goes live. Policy remains the same as in SG & AU. 

Shipment Transfer from one account to another- 
Any such request must have a strong reason. Additionally, any duplicate account must be closed barring some exceptional cases. 

Storage Fee notification- 
Apparently notification's are not sent on pending storage, or after storage has applied. No need to tell the customer, but if any customer complaints on not receiving any such reminder emails, please check CS if there was any reminder sent. If you don't see any recorded in the system, forward the cases to me on zimbra. 

Concierge Order status- 
Client checked concierge order status and as there were many pending, want us to update them by weekend. 
@Gelna , please share the task with Amandeep. 

iPhone Launch- 
Many promo emails were sent to customers on social media about the launch of Apple tablet, iPhone6 plus. 
If any customer enquire about it, please advise them that we did receive some orders from Apple UK, they can actually try to place or may check with Apple UK. 
Unfortunately, Apple US don't ship to our address being a freight forwarder. 

Amex payment issue- 
If any one complaint of payment failure using an Amex card, please let me know. I believe there is a general issue, but I need more example to escalate to IT. 

Regards