Subject: Re: s
From: Subir Chakma <[email-masked]>
To: "Mustafa Fouad. Serageldien" <[email-masked]>
Date: Fri, 11 Sep 2015 21:54:55 +0530 (IST)

Customer has complaint that local DHL has refused to deliver the items to the address provided. Instead they have asked the customer to arrange a pick up from delivery point. This is definitely not the service we provide to our customers as the package should be delivered to the address given in the POD. 

Please look into the matter and arrange the delivery without further delay. We would also like to know they local DHL has refused to arrange the delivery. Thank you. 

From: "Mustafa Fouad. Serageldien" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Friday, September 11, 2015 9:50:31 PM 
Subject: s 

Dear Neil, 

Cx claim when DHL Abha / Saudi Arabia receive his shipment with AWB#3386263985 they give him a call to pick up his shipment because they do not have the ability to delivered to his home. 

Please advise 

Best Regards, 

Mustafa Serageldin 

Borderlinx Support