Subject: BX
From: Subir Chakma <[email-masked]>
To: Amit Sharma <[email-masked]>
Date: Wed, 9 Sep 2015 21:52:26 +0530 (IST)

LTK1221604479661X 

Please be advised that the Perm solution is prohibited due to its alcohol content and hence flammable. Such items are restricted in the airlines as per current policy of IATA. 

You may dispose the prohibited item and ship the rest. Or, you may return the whole package back to the merchant for forward to another address in the US. Standard procedure and fees will apply- give return link 

LTK1221604479636X 

WE regret to know that you cannot pay for the items to ship them to you. We can see there are multiple pending shipments in your account. Do you approve to dispose all the items in your account? 

Once the items are disposed, we can close your account. 

LTK1221604476902X 
Please be advised that there was a duplicated shipment that you released under your recent order 2485605. The shipment with reference 420454249400111899562244141843 was duplicated twice and you have paid to release the same. As the shipment is non-existent, we have cancelled and will adjust the shipping cost you paid. 

The difference in shipping cost calculated is 7USD. Please confirm if you will accept a voucher code of 10USD valid through 2015. Or, we can refund you the 7USD directly to your credit card. 

Please accept our sincere apologies for the inconvenience caused. 

LTK1221604479475X 

Please be advised that the rates applied is correct and reasonable based on the shipment weights- dead weight or volumetric, which ever is heavier. 

Though your shipment cumulative dead weight is 3.85kg, the volumetric weight of your shipments is 12.15kg for which you have been charged. 

Additionally, the cost you see is inclusive of applicable duty/tax to your country. so you basically do not pay anything on delivery and we handle the customs clearance of your package on your behalf. 

Currently we do not have an alternative delivery options beside our standard DHL services. 

Regards