Subject: BLX Feedback - Duplicated tickets
From: Subir Chakma <[email-masked]>
To: "Ravikant Saini" <[email-masked]>, amitchatterjee <[email-masked]>
Date: Wed, 9 Sep 2015 20:06:44 +0530 (IST)

LTK1221604479396X - Amit 
LTK1221604476838X - Ravikant 

You escalated same case twice to DHL UK. This is not a good thing to do really. 

Reason of course you are not following the basics. Both of you did not check history. 

this is the result if you don't follow the rules. 

I really dont want to see such duplication please. 

Regards