Subject: Re: Geoff Conway
From: Subir Chakma <[email-masked]>
To: amitchatterjee <[email-masked]>
Date: Tue, 8 Sep 2015 18:50:20 +0530 (IST)

From: "amitchatterjee" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Tuesday, September 8, 2015 6:21:53 PM 
Subject: Geoff Conway 

Dear Geoff, 

Welcome to Borderlinx. 

Thank you for your email. Please be informed that we do not have any problem accepting international delivery to one of our warehouse. However, as you stated earlier, for all international delivery, duty/tax as applicable by the importing country, will apply to your shipment. 

We are unable to receive any package pending payment as such. Any duty/tax applicable must be paid upfront to the merchant, or courier involved, including the necessary documentations for import/export. Unfortunately, Borderlinx is unable to intervene in the documentation process including receiving or assisting with customs document for inbound shipments. Please check with the merchant if they provide advanced duty/tax mode of delivery and if so, there should not be any issue. 

Additionally, we do not have the duty/tax rates for importing items to US from outside, as that is something we currently don't do. You may need to check with customs of US or Canada or some merchants may assist you as well. 

When we ship the items from our warehouse to you in Australia, we prepare the necessary documentation and precharge the duty/tax for the items. DHL will then handle the clearance process on your behalf and deliver the items to you without any hassle. This is true unless you decide to ship through the Economy shipping service which has a different procedure. 

Additionally. please note that dimensions of the outer package is important for a fair estimate on the total shipping cost you may have to pay. Some customers provide just the dimensions of the item, which is incorrect. You can use our cost calculator to get an idea - http://www.borderlinx.com/tcc/ 

Hope it helps. 

If we could be of any further assistance, please do not hesitate to contact us. 

Best Regards, 

Amit Chatterjee 

Borderlinx Support