Subject: Poor Rating (Daniel's Shift)
From: Subir Chakma <[email-masked]>
To: Emelyn Dunan <[email-masked]>, "Prem k . Goyary" <[email-masked]>, Pritish Nandi <[email-masked]>, Rahul Kumar <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, Sandeep Yadav <[email-masked]>, "Subir Chakma" <[email-masked]>
Date: Mon, 7 Sep 2015 21:13:22 +0530 (IST)

Please follow up 

Hello, 
Since the chat didn’t last very long, It is not easy to understand the real state of mind of the player at the time when he choose to leave a poor rating, as the conversation just started. 
It would have probably bring better result to start off by checking the state of the Internet connection the player at the time of the incident and then his graphic card to see If It could have had any effect when It happened. 
Could the player be emailed to check these factors (even If some might not be current), It most likely help us understand If there was a technical issue on the player’s side or on our side. 
Looking at the hand history of the tournament when it happened, hand 2798611160 in Tournament #32330160, it was most likely a localised and temporary disconnection. I credited, as a good will gesture a $6 ticket: Jackpot Sit & Go ($6), for the value of the tournament in question in which the disconnection happened. 
Thanks, 
Hierome Gautier 
Senior Customer Service Executive 
PKR Technologies Ltd 
4th Floor The Forum, 74-80 Camden Street, London, NW1 0EG 

T: +44 (0) 207 874 5300 | F: +44 (0) 207 874 5399 | www.pkr.com 
From: Chat Audit [mailto:[email-masked]] 
Sent: 06 September 2015 23:51 
To: SeniorCS 
Subject: Poor Rating 
The following transcript has been automatically forwarded to you. 
General Info 

Chat start time 
	
Sep 6, 2015 6:14:39 PM EST 

Chat end time 
	
Sep 6, 2015 6:34:59 PM EST 

Duration (actual chatting time) 
	
00:20:20 

Operator 
	
Ronex 

Pre-Chat Survey 

What is your username / poker alias? 
	
Bull3ts 

Real Money Player? 
	
Real Money Player 

What is your name? 
	
Luc Reijn 

What is the nature of your question? 
	
Other 

Exit Survey 

Please, rate your level of satisfaction with PKR overall 
	
Poor 

If yes, please provide your email: 
	
[email-masked] 

How would you rate the service you just received from your PKR representative? 
	
Poor 

Would you like us to email you a transcript of this chat? 
	
yes 

Custom Variables 

visitor_profile 
	
Poker 

For full information see Chat Transcript Report 
Chat Transcript 

info: Thank you for contacting PKR! Please wait for a Support Representative to respond. You are now 1 in a queue of 1 you should wait about 0 minute(s) and 50 seconds. Otherwise, for an immediate response you may consider chatting to Anna, our Virtual Agent: please click HERE . 
info: All Support Representatives are currently assisting others. Thanks for your patience. An operator will be with you shortly. 
info: All Support Representatives are currently assisting others. Thanks for your patience. An operator will be with you shortly. 
info: All Support Representatives are currently assisting others. Thanks for your patience. An operator will be with you shortly. 
info: All Support Representatives are currently assisting others. Thanks for your patience. An operator will be with you shortly. 
info: All Support Representatives are currently assisting others. Thanks for your patience. An operator will be with you shortly. 
info: All Support Representatives are currently assisting others. Thanks for your patience. An operator will be with you shortly. 
info: All Support Representatives are currently assisting others. Thanks for your patience. An operator will be with you shortly. 
info: Hello! My name is Ronex. How may I assist you today? 
info: Your Issue ID for this chat is LTK111530194786938X 
Ronex: Hi there! What can I do for you today? 
Luc Reijn: Hi Ronex, did pkr just crash... like 30 minutes ago? 
Ronex: No, none of the other players have reported it. 
Ronex: What device are you using please? 
Luc Reijn: PC 
Luc Reijn: and it could not have been on my end 
Luc Reijn: i was streaming and stream was ok 
Ronex: Let's check the details of your graphics card to investigate the cause of the issue and prevent from happening again in the future. 
Ronex: Please can you tell me what graphics card your pc has, as well as the date of the graphics driver. Please click on the link below to find out how to obtain this information from your pc. 
http://www.pkr.com/en/support/anna/dxdiagpic 
Luc Reijn: nvm, graphic card bolllocks 

Regards