Subject: Agent Survey Chat
From: Subir Chakma <[email-masked]>
To: "Ahmed Mohd" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, amitchatterjee <[email-masked]>, Amit Sharma <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, Jessica yan <[email-masked]>, Jupiter Wu <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mustafa Fouad. Serageldien" <[email-masked]>, "Ravikant Saini" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Subir Chakma" <
Date: Mon, 7 Sep 2015 20:47:39 +0530 (IST)

Hello, 

Can we please advise agents to ensure that when categorizing a chat we always select the correct category, instead of “Other” 

If there are any categories that needs to be added, please let us know 

Regards, 

Katerina 

Chat Custom Variable by Value for What was the issue?(survey3172035) 

Value 	

Total Recorded 	

Total Response Rate (%) 

Other 	

808 	

12.38 

Local delivery issues: MSG/DMG/Wrong item 	

725 	

11.11 

Dutiable Value amendment 	

477 	

7.31 

Registration & Account closure 	

463 	

7.10 

Prohibited Goods query 	

425 	

6.51 

How does Borderlinx work 	

387 	

5.93 

Merchant question 	

365 	

5.59 

Inbound Shipment Status 	

350 	

5.36 

Estimated Shipping Cost 	

276 	

4.23 

Return 	

264 	

4.05 

Customer Abandoned chat 	

239 	

3.66 

Outbound Shipment Status 	

228 	

3.49 

Concierge: status update & cancellation 	

202 	

3.10 

Duty & Tax issue 	

201 	

3.08 

Unknown Suite (US) 	

172 	

2.64 

Repacking (US) 	

153 	

2.34 

Volumetric Weight 	

116 	

1.78 

Payment error 	

111 	

1.70 

Misdelivery (US) 	

76 	

1.16 

Katerina Mousia 

Customer Service Manager 

Regards