Subject: 6 Best Practices for Chat Etiquette
From: "Ahmed Abdalsamad Mohammed. Amin Wafi " <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Sun, 6 Sep 2015 09:03:06 +0530 (IST)

Dear Mr.Subir 

Kindly check this article 
https://blog.zopim.com/2015/08/20/6-best-practices-for-chat-etiquette/ 
It is totally what you have taught us, Please can we share it for all of us the agents as a reminder to your instructions. 

Best Regards, 
Wafi.