Subject: Regarding how to log a note properly
From: xin Xuejing <[email-masked]>
To: [email-masked], jessica yan <[email-masked]>
Cc: Subir Chakma <[email-masked]>
Date: Fri, 4 Sep 2015 09:45:10 +0530 (IST)

Hello, 

When you log a note, please be sure write down not only the issue the merchant stated, but also how you deal with this case and the status of this case. 
Here are some examples: 

[Issue] M said terminal changed transaction amount and added tax line starting from today, [How you deal with it] advised to get receipt from yesterday to compare, [Status] M will call back 
Xiaowen Huang logged a note • Fri Jun 26 2015 21:33:27 GMT+0530 (India Standard Time) • like 
---This is a good and clear sample. 

[Issue] Terminal froze, [How you deal with it] advised to reboot [Status] Obviously, it will be considered as issue resolved, if there is no mention about any other kind of status. 
Xiaowen Huang logged a note • Wed Aug 05 2015 23:16:30 GMT+0530 (India Standard Time) • like 

report type enabled. 
Bufan Yang logged a note • Fri Jun 26 2015 00:35:08 GMT+0530 (India Standard Time) • like 

Verify transaction for M 
Xiaowen Huang logged a note • Wed Aug 26 2015 21:51:09 GMT+0530 (India Standard Time) • like 
For the previous two, we can also understand the issue and status. 

Regards, 
Daisy