Subject: GT- Client feedback
From: Subir Chakma <[email-masked]>
To: "Amandeep Jangra" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Faten Saadaoui " <[email-masked]>, Pritish Nandi <[email-masked]>, "Rahul Singh" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Ahmed Abdalsamad Mohammed. Amin Wafi " <[email-masked]>, "Ravikant Saini" <[email-masked]>
Date: Thu, 3 Sep 2015 16:44:50 +0530 (IST)

Hello, 

Oron did a test chat as a customer and he gave the below feedback- 

"Yesterday i was talking on the chat with Robin , under a fake identity. I wanted to evaluate the service level over the chat with him. He was very good and professional." 

However, he saw a chat waiting in morning during Amandeep's shift when he was on break. They want backup during break's time. 
As we do not have adequate backup right now for all days, please have someone login to the process when ever you take a quick break and ask them to let you know if there is any chat. 

It should not be an issue as number of chats we receive is very less except in the evening time. 

Regards 
Subir