Subject: Re: Feedback ticket LTK1221604463014X
From: Subir Chakma <[email-masked]>
To: xin Xuejing <[email-masked]>
Date: Wed, 2 Sep 2015 21:35:46 +0530 (IST)

Daisy feedback for you from L2 handler. 

From: "Gelna Genosolango" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Wednesday, September 2, 2015 3:18:51 AM 

Dear Subir sir, 

LTK1221604463014X 

-Agent didn't attempt to explain that there's a required import duty and tax when importing goods etc. that the charged is based on the current customs fees in his country 
-Didn't check the link cs provided, it was NOT a customs official site but the direct link of the item itself from where she bought it. 
-Didn't put any summary note what the chat was all about , just simply transferred the ticket. 
- Since cs was claiming it was multivitamins, she could have checked the type of product on the back end and found out that it was categorized as Dietary Supplement and requested to check hub team if we can change the Type of Product to Vitamins. 

Nicolas: i have multivitamines package wait to be sent. i do see you're charging duty fees on vitamines, it shoudl not be the case 
Agent: Please allow me a moment while I check that for you. 
Agent: could you please provide any documents from official site 
Agent: we will review it again 
Nicolas: youngevity.com 
Nicolas: http://youngevishop.com/product/youngevity-beyond-tangy-tangerine-2-6-pack/?gclid=CLmB3c-T1ccCFVcvgQodbugIWA ( This is a merchant site not a customs official site ) 

Regards, 
Gelna