Subject: Ticket #PKAJS: Chat was transferred due to connectivity issues.
From: <[email-masked]>
To: [email-masked]
Date: Tue, 01 Sep 2015 12:00:49 -0400

## New ticket ##
See this ticket in LiveChat: https://my.livechatinc.com/tickets/PKAJS

Ticket subject: Chat was transferred due to connectivity issues.

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Author: Visitor ([email-masked]) 
Date: Tue, 09/01/15 9:30 pm
Message:
Chat transcript:
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Richard (Tue, 9/1/2015, 07:44:44 pm Asia/Kolkata)
Hello, welcome back to the Dizzy Ducks. Is there anything I can help you with here on chat?

Visitor (Tue, 9/1/2015, 07:44:45 pm)
Yes, thanks. I am interested in the school pick up service that is offered in Haverhill and would like a bit more information about schools/times. 

Barry (Tue, 9/1/2015, 07:45:57 pm)
Apologies, this was chat was transferred to me as Richard had some technical issues with his system.

Barry (Tue, 9/1/2015, 07:46:10 pm)
I&#x27;ll certainly see if I can help. Before going further can I ask your name so I know who I&#x27;m speaking with?

Visitor (Tue, 9/1/2015, 07:46:29 pm)
Hi Barry, my name is Nicola

Barry (Tue, 9/1/2015, 07:47:17 pm)
Thanks Nicola. Has your child attended this nursery previously?

Visitor (Tue, 9/1/2015, 07:47:23 pm)
no

Barry (Tue, 9/1/2015, 07:47:38 pm)
No problem, we can certainly help you and your child get started on your Dizzy Ducks journey.

Barry (Tue, 9/1/2015, 07:47:42 pm)
Thanks. Can I please ask the name of your child and their date of birth?

Visitor (Tue, 9/1/2015, 07:48:03 pm)
Stanley Pilgrim 04/09/12

Barry (Tue, 9/1/2015, 07:48:48 pm)
Finally just in case the nursery manager needs to contact you could I please also take your telephone number and email address?

Visitor (Tue, 9/1/2015, 07:49:38 pm)
07975626212 [email-masked]

Barry (Tue, 9/1/2015, 07:49:43 pm)
Great, thank you very much. I&#x27;ll pass on your details to the nursery manager straight away.

Barry (Tue, 9/1/2015, 07:49:51 pm)
When would it be convenient to call you?

Visitor (Tue, 9/1/2015, 07:50:15 pm)
So this isn&#x27;t actually a live chat then? It&#x27;s a contact form?

Visitor (Tue, 9/1/2015, 07:50:25 pm)
I have already called them. I&#x27;ll keep trying

Visitor (Tue, 9/1/2015, 07:50:26 pm)
Thanks

Barry (Tue, 9/1/2015, 07:50:52 pm)
This is a live chat service. To ensure you get the best service, it&#x27;s better I take your details and ask one of my colleagues to call you at your convenience.

Visitor (Tue, 9/1/2015, 07:51:18 pm)
Did you have any of the school pick up details available?

Barry (Tue, 9/1/2015, 07:53:13 pm)
I am sorry I don&#x27;t have that information handy at the moment. But we offer school drop-off and collection for children who attend our before school &amp; after school club. Haverhill nursery manager will give you a call to tell you more about timings.

Visitor (Tue, 9/1/2015, 07:53:31 pm)
OK, thank you for your help

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