Subject: Re: Pending Tickets - LTK1221604385807X
From: Sameek Chakraborty <[email-masked]>
To: subir chakma <[email-masked]>
Date: Tue, 1 Sep 2015 15:43:00 +0530 (IST)

Noted 

From: "subir chakma" <[email-masked]> 
To: "sameek chakraborty" <[email-masked]> 
Sent: Tuesday, September 1, 2015 3:39:34 PM 
Subject: Re: Pending Tickets - LTK1221604385807X 

What you discuss with me is extra, or send me thru zimbra etc., but the ticket handling procedure should not change. 

From: "Sameek Chakraborty" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Friday, August 28, 2015 1:45:23 PM 
Subject: Re: Pending Tickets - LTK1221604385807X 

Dear sir, 
I apologize for the mistake. But I marked it as resolved bacause I kep a note of this one so that I can bring this to your knowledge today. 
Thank you! 

From: "subir chakma" <[email-masked]> 
To: "Ahmed Mohd" <[email-masked]>, "amandeep singh" <[email-masked]>, "chetan lanwani" <[email-masked]>, "Faraz Mustafa" <[email-masked]>, "gelna" <[email-masked]>, "iftekhar" <[email-masked]>, "Jessica yan" <[email-masked]>, "Jupiter Wu" <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mustafa Fouad. Serageldien" <[email-masked]>, "Ravikant Saini" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "sameek chakraborty" <[email-masked]>, "subir chakma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Ahmed Abdalsamad Mohammed. Amin Wafi" <[email-masked]>, "xin Xuejing" <[email-masked]>, "amitchatterjee" <[email-masked]> 
Sent: Friday, August 28, 2015 1:34:15 PM 
Subject: Pending Tickets - LTK1221604385807X 

Hello guys, 

This ticket was released as resolved after a chat, however, the case was ongoing and ticket should not have been marked resolved. It was suppose to be Pending Internal. 

Such action can lead to delay in the follow-ups, or monetary loss even leading to customer dissatisfactions. 

Regards, 
Subir