From: Gelna Genosolango <[email-masked]>
To: subir <[email-masked]>
Date: Tue, 1 Sep 2015 06:43:45 +0530 (IST)

Payment error which has been reported for a month now but unfortunately, this has yet to be resovled and cs is already fed up. He sent a complaint to the agent Jupiter Wu under LTK1221604457680X which I do not know how to respond to complaints like this sir and he also sent a very long email in this ticket LTK1221604448308X ( ticket esc to finance by cindrella) . Due to this issue, cs demands a free shipment. 

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LTK1221604452000X 

CS already moved to Switzerland permanently. The wrong package is still in his apartment in Singapore. Do we have the option to have DHL pick it up there? 

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LTK1221604385807X 

You were handling this case sir. Cs is now demanding to have the refund for the value of the items. Already emailed Neil to send us the RTO waybill but it's not yet RTO, the shipment is still in China. 

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Already explained to cs that we paid the Tax to his local authorities but keeps asking for the Tax receipt. He really believe that we are pokceting it. 

Email from cs: " Where is the tax receipt? Without the tax receipt, I have to presume the tax was never paid and you are swallowing my money. If this malpractice is allowed over the last 9 years, then all the more the tax authorities have to intervene " 

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LTK1221604449998X 

This cs has replied to you email sir. 

Regards, 
Gelna