Subject: BLX Feedback Ticket
From: Subir Chakma <[email-masked]>
To: "Ahmed Mohd" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, amitchatterjee <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Faraz Mustafa" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, Jessica yan <[email-masked]>, Jupiter Wu <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mustafa Fouad. Serageldien" <[email-masked]>, "Ravikant Saini" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Subir Chakma" <
Date: Sat, 29 Aug 2015 21:45:44 +0530 (IST)

LTK1221604449069X (Ahmed) - Shipment was released by customer but not shipped due to LE error. When shipment are not successfully released, they show LE status. 
Such issues must be forwarded to IT to fix it. Hub cannot do anything, its a technical error. 

Therefore, this case was not handled properly leading to delay and unsatisfied customer. 

LTK1221604406914X (Mustafa) - Escalated to IT with a note and to IT skill queue. This is an old ticket and I already talked to him. 
Just a reminder to ALL that all escalation to IT must be through EMAIL by selecting IT support, and email address is <[email-masked]>. 

Julia (L3) - She is no longer working for BLX. Sad news for all of us really. 

Regards, 
Subir