Subject: Re: LTK1221604435050X
From: Subir Chakma <[email-masked]>
To: "Sumit Gogia" <[email-masked]>
Date: Sat, 29 Aug 2015 21:06:50 +0530 (IST)

Please ask for the invoice from the customer and escalate to L3. 

there is no proof that we shipped it, though we can ask the customer to check once if the item has been received by them. 

If merchant says no, we can review for refund. 

From: "Sumit Gogia" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Saturday, August 29, 2015 2:30:07 AM 
Subject: LTK1221604435050X 

HI Subir, 

Pls check above ticket and advise for further action. 

Sumit.