Subject: Pending Tickets - LTK1221604385807X
From: Subir Chakma <[email-masked]>
To: "Ahmed Mohd" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Faraz Mustafa" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, Jessica yan <[email-masked]>, Jupiter Wu <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mustafa Fouad. Serageldien" <[email-masked]>, "Ravikant Saini" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Sumit Gogia" <[email-masked]>,
Date: Fri, 28 Aug 2015 13:34:15 +0530 (IST)

Hello guys, 

This ticket was released as resolved after a chat, however, the case was ongoing and ticket should not have been marked resolved. It was suppose to be Pending Internal. 

Such action can lead to delay in the follow-ups, or monetary loss even leading to customer dissatisfactions. 

Regards, 
Subir