Subject: Consolidate cases
From: Gelna Genosolango <[email-masked]>
To: subir <[email-masked]>
Date: Fri, 28 Aug 2015 07:20:48 +0530 (IST)

Hi Subir sir, 

LTK1221604426596X 

IT is not responding to your email sir. Cs has shared the MSDS of the product but I cannot escalate it for checking to hub as I do not have the shipment ID, location and tracking number. 

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LTK1221604413174X 

CS Volker Germany Tax. He is not really willing to send the goods using our tariff code and still existing to apply the one he has provided. 

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LTK1221604449998X 

CS sent a very long email with feedback. Only one item is PG auto radar and he wants us to return only the PG item so he can ship the remaining the items. Colleagues already explained it is not possible although he already shared a prepaid label to return all the items back to Amazon, he still sent a very long email. He wanted to get intouch directly with the higher management. 

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LTK1221604393286X 

This cs 0756-3104 is not cooperating for the collection. It's been a month already. Have esclated to level 3 to refund the owner my question is, Are wegoing to close the account of this cs as he's not cooperating for the collection? 

Regards, 
Gelna