Subject: Pending AE and Feedback ticket
From: Subir Chakma <[email-masked]>
To: "Mustafa Fouad. Serageldien" <[email-masked]>
Date: Thu, 27 Aug 2015 12:35:53 +0530 (IST)

Hello Mustafa, 

LTK1221604445257X - why you released this ticket without replying to the customer to the email dated 23 Aug. Cx is now chasing for an update after 3-4 days. 

Pending AE tickets- All your AE tickets are pending from yesterday. All over 24 hrs now. Please ensure to clear them same day without fail as customer has already waited for long. 

Regards, 
Subir