Subject: 0925-9153 (Black listed) LTK1221604441260X
From: Ahmed Mohd <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Thu, 27 Aug 2015 01:52:49 +0530 (IST)

0925-9153 (Black listed) 
LTK1221604441260X 
AF246055598GB from royalmail has to be updated in the account 

I escalated this case to L2 / L3 and they did not bother to reply to the customer. Since it's been more than 8 days. The customer has provided with the details of identity card, merchant invoice etc. Please ask the concerned team to look into the case and contact the customer on priority basis not after resolving the issue but inform him that it's been under process or whatever is being done though it is in English. Please do resolve it within a day. 
Thanks