Subject: Re: LTK1221604394261X
From: Subir Chakma <[email-masked]>
To: "Sumit Gogia" <[email-masked]>
Cc: "Ahmed Abdalsamad Mohammed. Amin Wafi " <[email-masked]>
Date: Wed, 26 Aug 2015 11:38:37 +0530 (IST)

Send a formal closure email, 

Mention why we could not return the items 

Mention that items will be considered abandoned after 60 days as per policy and that we will not be held responsible. 

And that we are closing the case and refunding the paid amount of $.. 

@Wafi, please try to speak to the customer- KSA during business hours. 

From: "Sumit Gogia" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Wednesday, August 26, 2015 12:17:35 AM 
Subject: LTK1221604394261X 

Subir, 

Cx is not responsing after sending 6 reminders, Can we refund payment and close the ticket?