Subject: missing items
From: Subir Chakma <[email-masked]>
To: Jessica yan <[email-masked]>
Date: Wed, 26 Aug 2015 10:02:22 +0530 (IST)

We're sorry that you have received incomplete orders. 
Please be advised that we ship the package as we receive from the seller. Sometime it happens that we scan the list of items as per the invoice included in the package, however, the merchant, especially Amazon, ship the items in separate packages under different tracking numbers. 

Could you please check with Amazon as how they ship the items? Please confirm if they ship the whole order in single tracking number, or under separate tracking numbers. If its different tracking numbers, please get the information and forward it to us so we can investigate on any missing package. You may also login to your Amazon account and see the details as how they shipped. Normally, they provide the tracking numbers in the account itself. 

We'll wait for your update in this matter and will then investigate further. Please accept our most sincere apologies for the inconvenience caused to you. 

Regards