Subject: Member country change - LTK1221604432733X
From: Subir Chakma <[email-masked]>
To: "Ahmed Mohd" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Faraz Mustafa" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "iftekhar Ahmed" <[email-masked]>, jessica yan <[email-masked]>, jupiter wu <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mustafa Fouad. Serageldien" <[email-masked]>, "Ravikant Saini" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Subir Chakma" <[email-masked]>
Date: Sat, 22 Aug 2015 11:05:32 +0530 (IST)

This was handled by Ritika under - LTK1221604432733X . 

Hello, 

0919-6389 

the customer had Unreleased orders in the UK hub 23rd July and was registered as USA. He asked us to change the country to UK on the 19th August. 

As you know it is not possible for UK customers to have orders in the UK hub. As a result, the customer has been unable to release the order and encountering payment errors. 

Can we please make sure that we always check Unreleased orders, before we change the country. 

US customers do NOT have USA hub address 

UK customers do NOT have UK hub address. 

If customers have any unreleased items in any of the 2 hubs, the country should not be changed. Any questions, let me know 

Regards, 

Katerina Mousia 

Customer Service Manager 

Regards