Subject: Re: Customs Clearance fee
From: Subir Chakma <[email-masked]>
To: "Gelna Genosolango" <[email-masked]>
Cc: "Ahmed Mohd" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Faraz Mustafa" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "iftekhar Ahmed" <[email-masked]>, jessica yan <[email-masked]>, jupiter wu <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mustafa Fouad. Serageldien" <[email-masked]>, "Ravikant Saini" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Subir Chakma" <[email-masked]>
Date: Fri, 21 Aug 2015 15:29:43 +0530 (IST)

L3 says, even if there is no duty/tax applied for the items, there will be customs clearance fee to some countries. 

They will provide us with a list of the countries. 

Pls advise customer accordingly. We need to inform them that these charges is due to extra task involved in preparation and submission of documentations required to facilitate export or imports into the country. 

From: "Gelna Genosolango" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Friday, August 21, 2015 12:06:50 AM 
Subject: Re: 

Hi Sir, 

From Cindrella: 

Suite number 0604-4970 

Shipment ID: 4358465 

Hello, 

Customs clearance fee involves preparation and submission of documentations required to facilitate export or imports into the country and for Malaysia it is 6 % of the cost of the item. Thanks. 

**************************************** 
LTK1221604420923X 

Agent is under the belief that if there was no duty/tax for the item, there should be no customs handling fee as well. Agent should know that customs handling fee is a charged imposed by Blx for all shipments to MY which is 6% of the value of the item regardless of whether the item has a duty/tax or not. 

Note from agent: "No duty/tax applied to the shipment, but customs clearance has been applied. Kindly check and get the charges updated as customs clearance charge should also not been applied" 

Yes, that is what it is suppose to be. If there is no duty and tax, there should not be customs clearance fee. If you get any such cases wherein customer paid clearance fee, whereas there is no duty/tax, escalate to L3. 

Regards, 
Gelna