Subject: Max cleavage chats
From: Deeksha Dadu <[email-masked]>
To: "Kartik p . rao" <[email-masked]>, jessica yan <[email-masked]>, "Ritika Yadav" <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Wed, 19 Aug 2015 17:58:03 +0530 (IST)

Hi all, 

i am forwarding you lot of chat transcripts for maxcleavage. these are real chats handled by their in-house staff. please go through them to see how they handle chats, what kind of queries customers ask etc. for questions that you are doubtful for, please ask me if you are not sure what information you are authorised to give and what not. these chats need to read in conjunction with KB so that you don't authorise things that you are not supposed to. Things to remember in this process- Flawless English, prompt responses. Also, with this client we will have to be on the site and helping the client navigate to what they are looking for. We will have to use initiative some of the time. You could maybe be a bit more engaging, and friendly, so you don't just sound like you are copying and pasting!' 

ahish will send you a lot more chats shortly. 

@Pritish/Subir: please familiarise yourself with this process as you may need to help agents in real time. 

regards, 
deeksha 

From: "Ashish Dabral" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Monday, July 27, 2015 1:12:52 PM 
Subject: Chats11 

Hello Ma'am 

PFA 

Regards 
Ashish Dabral