Subject: Re: LTK1221604370729X- Example tickets.
From: Subir Chakma <[email-masked]>
To: "Sumit Gogia" <[email-masked]>
Date: Tue, 18 Aug 2015 21:29:07 +0530 (IST)

No, keep them pending for 1 week or so. 

From: "Sumit Gogia" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Tuesday, August 18, 2015 1:52:21 AM 
Subject: LTK1221604370729X- Example tickets. 

HI Subir, 

There are few tickets in which customer's are not responding even after 4 reminders. Kindly confirm can we refund there payment and close the ticket? 

Sumit.