Subject: Re: note
From: Subir Chakma <[email-masked]>
To: "Faraz Mustafa" <[email-masked]>
Date: Tue, 18 Aug 2015 17:19:59 +0530 (IST)

Thank you for your email. We have reviewed your case and the applied shipping charges are correct. 

Please be advised that the shipment cost is based on the weight of the items, can be on the dead weight or on the volumetric weight, whichever is the greatest. This is due to the standard for Air freight transport which uses volumetric weight which factors in the dimensions on the package as well. As mentioned, the carrier will then take the greatest of the dead weight and the volumetric weight. 

Please refer the link for more info- http://www.borderlinx.com/pages/faq/volumetric-weight 

We can see that some of your shipments are having higher weights of 21kg (1ZA3824W0300318894), 11.25kg (420454249361289932013409618165), 8.91kg (1ZA83W820306271906).. resulting to a total weight of 49.48kg. That is the reason why you find the shipping cost on the higher side. 

Additionally, there is applied duty and tax as per the customs regulation, and these charges are paid to customs during the shipment clearance process. 

You may use our only ongoing promotion to discount the shipping cost. 

Use promo code BEFRUGAL15 when you checkout on Borderlinx.com. Enjoy 15% OFF 

anything else... 

From: "Faraz Mustafa" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Tuesday, August 18, 2015 4:23:46 PM 
Subject: Fwd: note 

Dear Danielle, 

Welcome to Borderlinx. 

Please be informed that we never overcharged you. We use volumetric weight when determining the weight of the shipments. Also, some of your items ordered are having high volumetric weight and charges are based on that. Kindly, login to your account and you can see volumetric weight of every item and its charges. 

If we could be of any further assistance, please do not hesitate to contact us.