Subject: Fwd: note
From: Faraz Mustafa <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Tue, 18 Aug 2015 16:23:46 +0530 (IST)

Dear Danielle, 

Welcome to Borderlinx. 

Please be informed that we never overcharged you. We use volumetric weight when determining the weight of the shipments. Also, some of your items ordered are having high volumetric weight and charges are based on that. Kindly, login to your account and you can see volumetric weight of every item and its charges. 

If we could be of any further assistance, please do not hesitate to contact us.