Subject: Re: note
From: Subir Chakma <[email-masked]>
To: "Faraz Mustafa" <[email-masked]>
Date: Mon, 17 Aug 2015 19:12:04 +0530 (IST)

From: "Faraz Mustafa" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Monday, August 17, 2015 7:08:30 PM 
Subject: note 

We are sorry to hear that you have received your goods damaged. Please be assured that such incidents are very rare and our priority is always to ensure safe delivery through DHL. We do consider all aspect while repacking the items and the team handling the packages are professionals. 

We are going to raise a claim to DHL in order to get a compensation as per their T&Cs. Please provide us with the seller’s invoice and we already have the pictures of the item that you sent already. Thank you very much for that. As soon as we get these details, we will process your claim. We do apologize for the inconvenience caused to you. 

If you need any further assistance, please do not hesitate to contact us.