Subject: note
From: Faraz Mustafa <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Mon, 17 Aug 2015 19:08:30 +0530 (IST)

We are sorry to hear that you have received your goods damaged. Please be assured that such incidents are very rare and our priority is always to ensure safe delivery through DHL. We do consider all aspect while repacking the items. 

We are going to raise a claim to DHL in order to get a compensation. Please provide us with the seller’s invoice, several pictures where we can clearly see the damage items, pictures of the outer and inner packaging and the shipping invoice from Borderlinx you may find logging into your account (shipment history). As soon as we get these details, we will process your claim. We do apologise for the inconvenience. If you need any further assistance, please do not hesitate to contact us.