Subject: Re: Uprocessing
From: Subir Chakma <[email-masked]>
To: xin Xuejing <[email-masked]>
Date: Fri, 14 Aug 2015 09:58:56 +0530 (IST)

From: "xin Xuejing" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Friday, August 14, 2015 9:10:35 AM 

Dear Nana/Bufan, 

DBA: Sakura Tokyo 
MID: 554402009702234 

Call Summary: 

1. Double charge of Merchant Club fee 

Merchant claimed double charge to his account on 5th Aug. We explained to her it's because of the IT error and amount will be credited (as per update we received on gmail account dated ../.../...) 

We tried to contact PPS to understand the charges, but they couldn't find the details. 

2. An amount of money charged from customer account 

08/11/2015 ******2927 ******1289 (account) ($70.51) WITHDRAWL – CHECKING 

Could you please confirm the above debited amount is our monthly service fee or chargeback. As we can see the same amount under daily chargeback. 

Actions needed: 

1. Please confirm if the refund of the double charge was already credited back to her account. 
2. Merchant wanted to know the reason for this withdrawal.