Subject: Re: LTK1221604416617X
From: Subir Chakma <[email-masked]>
To: "Sumit Gogia" <[email-masked]>
Date: Wed, 12 Aug 2015 18:18:54 +0530 (IST)

You get this email if Jessica initiate an international pick-up, most likely for mix up deliveries. 

All you need to do is find the customer suite or email from this email, find the account, find the main ticket and follow up being done, see if anyone informed the customer of the pick-up. 

Just ensure the customer is informed that a DHL email has been sent and he need to fill up and complete the procedure. 

From: "Sumit Gogia" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Wednesday, August 12, 2015 3:13:25 AM 
Subject: LTK1221604416617X 

What action need to be taken on above ticket? 

Sumit.