Subject: PKR client feedback
From: Subir Chakma <[email-masked]>
To: Emelyn Dunan <[email-masked]>, "Jitendra Kumar. Saxena" <[email-masked]>, "Prem k . Goyary" <[email-masked]>, Pritish Nandi <[email-masked]>, Rahul Kumar <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, Sandeep Yadav <[email-masked]>, "Subir Chakma" <[email-masked]>
Date: Tue, 11 Aug 2015 16:15:08 +0530 (IST)

Fwd to those not included in the email. 

Hi guys 
Please can you give feedback to Romesh on chat LTK111530193755803X – acc HairySkunkpot 
The players withdrawal was put review, as he requested a cheque. To issue cheques, we need to proof of address to confirm we are sending the cheque to the correct address, as it creates issues if cheques go to the wrong address. 
The player advised he does not want the cheque, and would prefer the money readded to his acc, either to withdraw by another option, or to play. Either way, that means we would not be sending a cheque, which means the reason for the proof of address being asked for would no longer be valid. 
So normally, Romesh would be correct in saying “ once it is placed 'under review' by transaction team we are not able to reverse it ourselves, transaction team will only do that once the account is verified” , in this instance he is incorrect. 
Its absolutely fine to change the request to non-cheque, and cancel the POA request. 
Remember, when in doubt, check with seniors! 
I have returned the money to the players account now and will send him a mail. 
Thanks 
Russell