Subject: Re: Translate languages
From: Subir Chakma <[email-masked]>
To: "Rahul Singh" <[email-masked]>
Cc: "Amandeep Jangra" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Faten Saadaoui " <[email-masked]>, "Mouna bouabdallah" <[email-masked]>, Pritish Nandi <[email-masked]>, "Ahmed Abdalsamad Mohammed. Amin Wafi " <[email-masked]>
Date: Mon, 10 Aug 2015 03:02:19 +0530 (IST)

Rahul - You can advise customer to elaborate. If still things are unclear, you can ask for contact details and we will escalate 

Wafi - I think the chat was yours. Pls use the translator tool whenever you a chat with a different language. 

any question, let me know. 

From: "Rahul Singh" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Cc: "Amandeep Jangra" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Faten Saadaoui " <[email-masked]>, "Mouna bouabdallah" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Ahmed Abdalsamad Mohammed. Amin Wafi " <[email-masked]> 
Sent: Sunday, August 9, 2015 10:19:30 PM 
Subject: Re: Translate languages 

In some of the chats, we are unable to understand the language even if we use translate option. Zopim simply doesn't detect the default language and it provides the same output as the original language. and sometimes Cs don't write grammatically correct sentences, which results into sentences we cant understand. 

Thanks & regards, 
Rahul Singh 

From: "subir" <[email-masked]> 
To: "Amandeep Jagra" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Faten Saadaoui" <[email-masked]>, "Mouna bouabdallah" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Rahul K Singh" <[email-masked]>, "subir" <[email-masked]>, "Ahmed Abdalsamad Mohammed. Amin Wafi" <[email-masked]> 
Sent: Sunday, August 9, 2015 7:45:22 PM 
Subject: Translate languages 

Hello all, 

Got a feedback from Oron that you are NOT using language translator for foreign languages that you don't understand. 
Is not everyone clear on this? Why a feedback on such a simple procedure that we have? 

Hi Subir, 

Please inform the team that when a customer approach the chat with a language they do not understand they can translate it by pressing the translate button. Iv'e noticed some of the agents are not aware to that. 

Oron