Subject: Re: Translate languages
From: Rahul Singh <[email-masked]>
To: subir <[email-masked]>
Cc: Amandeep Jagra <[email-masked]>, Chetan Lalwani <[email-masked]>, Faten Saadaoui <[email-masked]>, Mouna bouabdallah <[email-masked]>, Pritish Nandi <[email-masked]>, "Ahmed Abdalsamad Mohammed. Amin Wafi" <[email-masked]>
Date: Sun, 9 Aug 2015 22:19:30 +0530 (IST)

In some of the chats, we are unable to understand the language even if we use translate option. Zopim simply doesn't detect the default language and it provides the same output as the original language. and sometimes Cs don't write grammatically correct sentences, which results into sentences we cant understand. 

Thanks & regards, 
Rahul Singh 

From: "subir" <[email-masked]> 
To: "Amandeep Jagra" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Faten Saadaoui" <[email-masked]>, "Mouna bouabdallah" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Rahul K Singh" <[email-masked]>, "subir" <[email-masked]>, "Ahmed Abdalsamad Mohammed. Amin Wafi" <[email-masked]> 
Sent: Sunday, August 9, 2015 7:45:22 PM 
Subject: Translate languages 

Hello all, 

Got a feedback from Oron that you are NOT using language translator for foreign languages that you don't understand. 
Is not everyone clear on this? Why a feedback on such a simple procedure that we have? 

Hi Subir, 

Please inform the team that when a customer approach the chat with a language they do not understand they can translate it by pressing the translate button. Iv'e noticed some of the agents are not aware to that. 

Oron