Subject: Re: COMPLAINTs -LTK1221604408173X
From: Subir Chakma <[email-masked]>
To: "Gelna Genosolango" <[email-masked]>
Date: Fri, 7 Aug 2015 16:28:10 +0530 (IST)

fwd L3, inform Cx that its being forwarded to higher level 

From: "Gelna Genosolango" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Friday, August 7, 2015 6:56:25 AM 
Subject: COMPLAINTs -LTK1221604408173X 

Hi Subir sir, 

Already spoken to cs and it is a Callback requested from cs end but on her chat session with Iftekhar, she was requesting to have a call from a manager. On our phone conversation, she was asking how she can send her complaint and I told her to send it via email. 

CS is complaining for: 

Why she was not informed on chat not to release the shipment if value is not yet amended. 
Why her email didn't go through or not received and she's claiming attachment is below 5MB. 
Rude assistance/poor service 

Regards, 
Gelna