Subject: Re: Borderlinx Test
From: Ravikant Saini <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Fri, 7 Aug 2015 15:49:39 +0530 (IST)

From: "Subir Chakma" <[email-masked]> 
To: [email-masked], [email-masked] 
Sent: Friday, August 7, 2015 3:24:55 PM 
Subject: Borderlinx Test 

30 Minutes Test for Borderlinx 

1. Why should people use Borderlinx service and what are its main benefits? 

    * Borderlinx simplifies the process and takes care of documentation related to international shipping. It makes shopping globally convenient and easy. 

You will get a local address for the USA and UK for free. You can easily calculate the estimate shiping charge and duty. 

2. How many warehouse facilities do we provide? What is the market for the customers? 

    * We provide one local address for the USA and the UK each. Customers can shop from any merchant who delivers to USA and EU countries. 

3. Can the customer ship perfume through Borderlinx? Give reason. 

    * Unfortunately, perfume can not be shipped through Borderlinx as it is very flammable and comes under prohibited category. These regulations are made by IATA. 

4. If the customer has a change of mind and do not want to ship the item from the warehouse, what are his options? 

    * Customer can return by following options: 

    1. 
They can get a prepaid label and send the copy to us. - $20 or £20 will be applicable as administrative charge     2. They can arrange pick up. - $20 or £20 will be applicable as administrative charge 
    3. They can fill the form for return request on our website after paying $20 or £20 adminstrative charge and additional $15 or £15 as shipping charge for normal size packages. (Refer to list for large packages for UK, For USA contact warehouse for large package) 

5. How can the customer get an estimate on the total shipping fee for shipping his item from US to India? 

    * They can use our Shipping Cost Calculator available on the website. This is an estimate only, actual cost may vary. 

6. What is concierge and how can the customer avail the service? 

    * Customer can login to their account and place a concierge order. They will need to put merchant URL and name, product name and URL, cost of the product and other details. A fee is applicable for concierge service which is 5% of the goods value and a minimum of $10. 

Regards 
Ravi Kant Saini