Subject: Re: Process Allocation- Training
From: Pritish Nandi <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: "Subir Chakma" <[email-masked]>, Shefali Magan <[email-masked]>, admin <[email-masked]>
Date: Thu, 6 Aug 2015 03:45:37 +0530 (IST)

Hi Ma'am, 

We have a huge volume of IBD chats in the night shift and handling both at the same time is not possible. Rahul is new and and just trained on IBD as of now he would be learning IBD and focusing his shift to something else might create issues with IBD. 

We can train Arun depending on we have backup for IBD as doing Ebay and IBD together is not possible. 

Regards, 
Pritish 

From: "Deeksha Dadu" <[email-masked]> 
To: "Subir Chakma" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Shefali Magan" <[email-masked]>, "admin" <[email-masked]> 
Sent: Wednesday, August 5, 2015 11:16:43 AM 
Subject: Re: Process Allocation- Training 

Hi, 

Abhishek Kumar had tone let off due to performance issues. we need another person to be trained for eBay. how about the new inbox agent who joined with Abhishek and Arun? 

regards, 
deeksha 

From: "Subir Chakma" <[email-masked]> 
To: "Rahul Kumar" <[email-masked]>, "Ahmed Abdalsamad Mohammed. Amin Wafi" <[email-masked]>, "amit shukla" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, "anand babu" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Utpal Jyoti Boro" <[email-masked]>, "Aruna Vedula" <[email-masked]>, "Surajit Bhadra" <[email-masked]>, "Mustafa Fouad. Serageldien" <[email-masked]>, "jessica" <[email-masked]>, "abhishek kumar" <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Sunday, August 2, 2015 7:51:27 PM 
Subject: Process Allocation- Training 

Hello all, 

Glad to inform you that additional processes are being assigned to you considering your capability and believing you will do justice to it. Please go through the website for an idea on the businesses they do, and read the KB available with us. 

Training will be scheduled over the next week and you'll be informed in advance. Please do your homework. 

Sl No 	Process 	Agents 	Remarks 
1 	S&H 	Rahul PKR, Wafi, Mustafa, Amit, Pankaj, Anand, Abhishek Kumar 	http://smallandeleganthotels.com/ 

2 	Jayway 	Rahul PKR, Wafi, Mustafa, Amit, Pankaj, Anand, Abhishek Kumar 	http://www.jaywaytravel.com/ 

3 	Parables 	Ravi, Soumya, Sameek, Utpal, Arun, Surajit 	http://www.parablestv.com/ 

4 	South America 	Ravi, Soumya, Sameek, Utpal, Arun, Surajit 	http://www.southamerica.travel/ 

5 	Co-Location 	Ravi, Soumya, Sameek, Utpal, Arun, Surajit 	http://www.colocationamerica.com/ 

6 	Ebay 	Abhishek Kumar 	Admin work 
7 	BLX 	Jessica 	http://www.borderlinx.com/IN/en/ 

Internal Knowledgebase for the processes- 

https://lsmindia.freshdesk.com/support/login 

Username: [email-masked] 
Password: LSM@0123 

Regards 
Subir