Subject: GT - Client feedback
From: Subir Chakma <[email-masked]>
To: "Amandeep Jangra" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Faten Saadaoui " <[email-masked]>, "Mouna bouabdallah" <[email-masked]>, Pritish Nandi <[email-masked]>, "Rahul Singh" <[email-masked]>, "Ahmed Abdalsamad Mohammed. Amin Wafi " <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, "iftekhar Ahmed" <[email-masked]>
Date: Wed, 5 Aug 2015 20:26:24 +0530 (IST)

To all, 

We've received not so encouraging feedback on some of our chats in GT. 

I want more careful handling of all chats, irrespective of how busy you are in other processes. Try to use the CRs available. 

If you don't have an answer to a query, or is not sure, you can always check with the clients team if they're available online. If you don't get a response, or no one is online, politely assure the customer that we need to check further with the seniors and will get back to him at the earliest. Collect the contact information & escalate. 

Regards 

Please also ask ALL Reps. to contact us if they don't know specific answer. they can send me email and we will login immediately. 

Best regards, 

Amit 

From: "Subir Chakma" <[email-masked]> 
Sent: Tuesday, August 4, 2015 4:18:26 PM 
Subject: GT - Match not listed 

Hello, 

If you cannot find the match on the website that customer is looking for, we can still arrange the tickets. 

Please collect the contact details and escalate. 

This is true for anything that you may not know, feel free to check with clients if they are available, or offer to check and collect contact info. 

CR added for- Match not listed 

We'll be able to arrange tickets even if the match is not listed on the website. 

May I've your name and contact number please? 

Regards, 
Subir