Subject: Re: Denied Party Issue - IMP
From: Subir Chakma <[email-masked]>
To: "Ahmed Mohd" <[email-masked]>
Cc: "Sanjay Dutt" <[email-masked]>
Date: Wed, 5 Aug 2015 17:32:05 +0530 (IST)

Pls escalate it to IT 

From: "Ahmed Mohd" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Wednesday, August 5, 2015 12:08:28 AM 
Subject: Re: Denied Party Issue - IMP 

0923-2881 (Saudi Arabia) 
LTK1221604401816X 
Again we saw Denied party Issue. 

From: "Subir Chakma" <[email-masked]> 
To: "Mohd Ahmed" <[email-masked]>, "akhil p. walia" <[email-masked]>, "amandeep singh" <[email-masked]>, "chetan lanwani" <[email-masked]>, "gelna" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, "kartik k" <[email-masked]>, "Mouna BouAbdallah" <[email-masked]>, "Mustafa Fouad. Serageldien" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "sameek chakraborty" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Sumit gogia" <[email-masked]>, "Ahmed Abdalsamad Mohammed. Amin Wafi" <[email-masked]>, "xin Xuejing" <[email-masked]> 
Sent: Thursday, July 2, 2015 9:18:35 PM 
Subject: Re: Denied Party Issue - IMP 

This issue is fixed now. 

The account should be Active for all. Pls advise the customers accordingly. Apologize for the inconvenience caused. 

Should you see any more Denied Party account, let me know and keep tickets pending with a note. Put subject as Denied Party in your email. 

Regards 

From: "Subir Chakma" <[email-masked]> 
To: "Ahmed Mohd" <[email-masked]>, "Akhil P. Walia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "iftekhar Ahmed" <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mouna bouabdallah" <[email-masked]>, "Mustafa Fouad. Serageldien" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Ahmed Abdalsamad Mohammed. Amin Wafi " <[email-masked]>, "xin Xuejing" <[email-masked]> 
Sent: Thursday, July 2, 2015 1:46:32 PM 
Subject: Denied Party Issue - IMP 

Hello, 

Kindly keep all the Denied Party status tickets in your queue as Pending Internal. 

Put a note in the ticket that matter is being escalated to IT. 

Then, send me the Ticket number and Suite number through Zimbra. 

Meantime, advise the customer: 

We're very sorry for the login issue you're having. We're aware of the issue and IT is working to fix it on highest priority. We hope to have a solution as soon as possible and will update you through email. 

Please accept our sincere apologies again for the inconvenience caused. 

Regards