Subject: Basic Claim Documents :
From: Sanjay Dutt <[email-masked]>
To: "Amandeep Jangra" <[email-masked]>
Cc: Subir Chakma <[email-masked]>
Date: Wed, 5 Aug 2015 15:19:33 +0530 (IST)

Dear Amandeep 

Please find subject details for claims : 

Basic Claim Documents : 

DAMAGE CLAIMS (NO Safetylinx) 

1. Few photographs of item(s) clearly showing the damage. (If photo conceals the damage, claim can be rejected) 
2. Photographs of Packaging (both inner and outer packaging) 
3. Merchant invoice of the damaged item(s). 
4. Repurchase OR Repair if applicable. (Quote repair/replacement for the damaged item IF the damage is limited to small part of entire equipment. example: the Filter attachment of coffee maker machine is broken but machine is intact) 

LOST CLAIMS (NO Safetylinx) 
1. Photo of the missing item(s) in transit to request a physical trace (We cannot file a claim unless trace has been requested through Neil). 
2. Merchant Invoice of the missing item(s). 

Advanced Claim Documents: ( Applies to Safetylinx Opted Customers ONLY ) 
If a customer has opted for Safteylinx, additional following documents are required for all claim cases. 

1. Completed Saftylinx form : 
Visit http://www.borderlinx.com/pages/faq/claim-processed and download the claim compensation form. Populate all fields, sign the form and email us a scanned copy. Please mention Suite number as ( Suite Number) , POD number as ( Shipment ID ) and Consignment number as ( AWB Number) . 
Note: For SFX claim purposes, POD number becomes the Shipment ID. You will need to give information highlighted to customer to fill in the claim form. 

2. Borderlinx Shipping Invoice: 
Logon to your Borderlinx account, click on the 'Shipment History' tab and then click on "Invoice" next to Order# ( Order Number ). Save it in a PDF format and email it to us. 

Safetylinx requires more docs like Weight-Breakup but those are prepared by Claims team internally not sent by customer. 

Regards 
Sanjay