Subject: Re: mytalkdesk
From: Subir Chakma <[email-masked]>
To: jessica <[email-masked]>, xin Xuejing <[email-masked]>, "Subir Chakma" <[email-masked]>
Date: Tue, 4 Aug 2015 08:59:17 +0530 (IST)

Our customer service email address: [email-masked] 
- What is the contact number for First Data (IT) to conference on tech issues? 800 228 0210 
- How do we send the 'Change Request Form' to the customer so they can fill it up and Fax it back? Gmail account 
You can email or fax. Please ask them to either email back to CS email or fax to 212 779 5939 . We will also accept clear picture shot by phone. 
- Do we add 'Notes' in both MX & Open-erp on every calls? Notes in Openerp Only 
- Are we authorized to submit Tickets using MX system? I don't think you can. Please submit ticket in Openerp. 
- Please define the differences in the Plans Tiered Basic & Pass-Through. This is pretty complicated. You can tell the merchant that you will "ask a pricing specialist to call them back on the next business day.". I will include some details at the end of the email. 
- We need to contact PPS to add tips for closed batches. After retrieving the credit card information's what is the next procedure? 
Ask the merchant to key in on their own terminal. If both of you are having some problem perform a key-in transaction, You can ask them to call us back next business day with Credit Card number. Or bring them online with firstdata to get instructions. 
- We don't have access to Gmail account that you use for Uprocessing. Is that important? Gmail account sent 
I created a new account for you. Please use it to send out forms if needed. 

Regards