Subject: Ticket #KUVN3: Chat was transferred to Lee because Rita's system froze and she was unable to reply.
From: <[email-masked]>
To: [email-masked]
Date: Fri, 31 Jul 2015 04:16:36 -0400

## New ticket ##
See this ticket in LiveChat: https://my.livechatinc.com/tickets/KUVN3

Ticket subject: Chat was transferred to Lee because Rita&#x27;s system froze and she was unable to reply.

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Author: Visitor ([email-masked]) 
Date: Fri, 07/31/15 1:46 pm
Message:
Chat transcript:
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Rita (Fri, 7/31/2015, 12:27:05 pm Asia/Kolkata)
Hi, thanks for visiting Arval. Is there anything I can help you with today?

Visitor (Fri, 7/31/2015, 12:27:06 pm)
To whom it may concern
We do not accept these charges as being fair and are putting this into dispute. The vehicle was sent to a professional vehicle repair garage before being returned and work was undertaken. No one pointed these so called damages at the time of collection and the photos do not show anything that can be deemed as damage.
I have tried to contact you by phone, but your office does not open until 9:00AM. We will be in touch but wish to notify you we will not be paying these charges until the situation is clarified. 

Regards

Tried to ring your office but it doesnt open until 09:00. We have received a bill for unfair wear and tear on vehicle reg KW12KHL, which we are disputing.

Lee (Fri, 7/31/2015, 12:30:49 pm)
Apologies, this was chat was transferred to me as Rita had some technical issues with her system.

Lee (Fri, 7/31/2015, 12:31:52 pm)
I am very sorry to hear that. I think it&#x27;s best if you call our office directly on: 01793 887000. I am sure they would be happy to help you with that. Or give me your contact details so that I could ask one of my colleague to call you back as soon as possible.

Lee (Fri, 7/31/2015, 12:33:08 pm)
What is your preference?

Lee (Fri, 7/31/2015, 12:33:47 pm)
Are we still connected?

Lee (Fri, 7/31/2015, 12:36:08 pm)
As I haven&#x27;t heard from you for a while, I&#x27;m going to close this chat but you can re-open it if you need any help.

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