Subject: Re: DSAT Tickets
From: "Kartik p . rao" <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Mon, 27 Jul 2015 23:16:56 +0530 (IST)

Sir, 

LTK1221604365694X 
Explained to the customer that we cannot call up the courier service to check what happened to his package. 
Told him that they will need to contact the merchant and ask them to check. Customer unhappy with this and 
feels that we should call up the merchant and the courier service. 

LTK1221604375010X 
Shipment weight was mentioned as 135kgs and cusotmer was shocked having to pay more than USD 1000 
for shipping. Explained that this is a data entry error and that we will have it corrected. Also, shipment tracking 
#1z8647x5yw75447114 according to UPS contains only 1 package, but our warehouse has mentioned 2. 
Customer unhappy with the delay caused due to the delay in getting these corrected.