Subject: SlotsCraze update
From: Subir Chakma <[email-masked]>
To: amit shukla <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mouna bouabdallah" <[email-masked]>, Rahul Kumar <[email-masked]>, "Rishabh Sharma" <[email-masked]>, "Subir Chakma" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Mon, 27 Jul 2015 17:13:10 +0530 (IST)

Hello all, 

Some updates and changes please from client- 

- You need to use Saurabh ID to categorize the ticket. You cannot use your personal IDs. 
- Elitsa is sending feedback on the categorization you do. Please continue updating those ticket on the file and share with entire team at the end of your shift. CC subir. 
- You cannot send direct response to the customers. You can only categorize. 

Everyone, please put double effort to master the process soonest possible. 

I need daily email from each one of you with problems, confusion etc... including number of tickets you do. This is to keep a track of your progress. 

Regards, 
Subir