Subject: Re: Ebay issue
From: Rahul Singh <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, subir <[email-masked]>
Date: Sat, 25 Jul 2015 06:19:30 +0530 (IST)

Hi Ma'am, 

I am unable to locate any ticket marked as unanswered at my end. Please help me with the list of buyer IDs of such tickets, so that I can search it through search box directly and answer them. 

Thanks & Regards, 
Rahul Singh 

From: "Deeksha Dadu" <[email-masked]> 
To: "Rahul K Singh" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]>, "subir" <[email-masked]> 
Sent: Friday, July 24, 2015 3:11:53 PM 
Subject: Ebay issue 

Hi Rahul, 

Please see the email below from Jessica, Ebay. Please do the needful on on priority today. 

Hello, 

A technical issue occured in PushAuction yesterday. 

The system had modified many buyer IDs by adding "eBay -" at the beginning (Please find attached a screenshot). 

Because of this, the replies from the agents were not sent properly. Indeed, they have not been taken into account by the system: the messages are still marked as unanswered (Please find attached a second screenshot) and no reply can be found under "Sent". 

Now the issue has been solved and the buyer IDs are displayed properly. So replying to customers won't be a problem anymore. 

Could you please ask the agents to check all messages received yesterday (and early today) and reply again to those marked as unanswered? 

Thank you very much 

Regards, 

Jessica